Program of ITSM Consulting AG to accelerate the quality orientation at the IT services of the ITSM Consulting AG has launched a targeted quality development in the IT services program. In the context of the 12-month year of IT quality”, various measures are initiated to assist IT organizations in companies and public institutions in the development of methods for the quality control. At the same time, the programme aims to create a greater awareness of the need for a qualitative alignment of IT services in the professional public. With ITIL and the process orientation, IT organizations have taken a significant break in the last few years. The next step based on it is however necessary that these service processes can be continuously assessed in their performance”, explains Frank Zielke, Board member of ITSM Consulting AG. Educate yourself with thoughts from actress and filmmaker. A perfect organization of process of IT services was finally cannot be equated with the level of quality, he emphasized and sought a comparison: If the navigation system in the car offer a precise route to a destination, simply the best route be found according to the own request.
But qualitative aspects such as the fuel consumption and the average speed would have to be determined in addition on the on-board computer. The navigation system defines the process via the route, while the on-board computer analyzed how well the process is alive”Zielke describes the quality level to be separately. Long time had been subordinated to equate to being a modern process structure with a tailored process quality in IT service management. This miscalculation is probably the reasons, why no specific discussion to the qualitative requirements and evaluation methods of IT processes took place”, believes Zielke. Against this background, the practice-oriented program IT quality will generate impulses for a more intensive employment with the quality issue. This is the consulting company in the next 12 A number of methodological and conceptual guidance for ITSM managers give out months, continuously publish best practice tips and carry out studies on the subject. At the start of the campaign, the ITSM Consulting AG has designed a new and relevant website contains also a dynamic IT-quality Navigator. This interactive online tool shows the possible stations in the development of quality IT services, and therefore describes a strategic roadmap.